Refund policy

Last updated: 01/09/26

We want you to be happy with your FaineBox order. Here's how returns and refunds work.

1. Return Window

You may request a return within [X] days of receiving your order.

2. Eligibility

To be eligible for a return, your item must be unused, in its original packaging with all tags/accessories included, and accompanied by proof of purchase (order number or invoice).

The following items cannot be returned: items marked as final sale, personal care/beauty items that have been opened or used (for hygiene reasons), and gift cards.

3. How to Start a Return

Message us on WhatsApp at +91 70344 57092 or email fainebox.store@gmail.com
with your order number and the reason for return. We'll guide you through the next steps.

4. Refunds

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7 business days. For Cash on Delivery orders, refunds are issued via bank transfer or UPI.

5. Exchanges

If you'd prefer an exchange instead of a refund, let us know when you contact us — we'll do our best to arrange it, subject to stock availability.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or full refund at no extra cost to you.

7. Return Shipping

[Customers are responsible for return shipping costs, unless the item is damaged, defective, or incorrect. / We'll arrange a reverse pickup for eligible returns at no cost to you.]