Frequently Asked Questions
Find answers to common questions about shopping with FaineBox.
Orders & Shipping
1 How long does delivery take?
Standard delivery is 3–7 business days. Express delivery is 1–3 business days where available. Delivery times may vary by location.
2 Do you ship across India?
Yes, we ship pan-India. We currently do not ship to P.O. boxes or APO/FPO addresses.
3 How do I track my order?
Once your order ships, you'll receive a tracking link by email and SMS.
Payments
1 Is Cash on Delivery available?
Yes, COD is available on eligible orders. A small COD handling fee may apply at checkout.
2 Which payment methods do you accept?
We accept UPI, cards, net banking, popular wallets, and Cash on Delivery on eligible orders.
WhatsApp & Order Verification
1 Can I contact FaineBox on WhatsApp before ordering?
Absolutely. Reach out any time before placing your order and our team will help with product, delivery or payment questions.
2 Why did FaineBox contact me after I placed an order?
For selected COD orders, our team may contact you via WhatsApp or phone to verify order details before dispatch. This helps ensure a smooth delivery.
3 What happens if I miss your call or WhatsApp message?
No worries — we'll try again. You can also message us back on WhatsApp and we'll pick up from there.
Returns & Refunds
1 What is your return window?
You can return most items within 7 days of delivery, provided they're unused and in original packaging.
2 How long do refunds take?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.
Products
1 Are your products covered by any guarantee?
Many products carry a quality guarantee. Check the individual product page for details.
Account & Wishlist
1 Do I need an account to order?
No, you can check out as a guest. An account lets you track orders and save a wishlist.
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