Privacy policy

Last updated: 01/09/26

FaineBox ("we", "us", "our") operates fainebox.store (the "Site"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from the Site.

1. Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. We refer to this as "Device Information."

When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information (processed securely via our payment partner), email address, and phone number. We refer to this as "Order Information."

2. How We Use Your Information

We use Order Information to communicate with you about your order, screen orders for potential risk or fraud, and provide information relating to our products when in line with your preferences.

We use Device Information to help screen for potential risk and fraud, and to improve and optimise the Site.

3. Sharing Your Information

We share your personal information with third parties to help us use it as described above. We use Shopify to power our online store — you can read more about how Shopify uses your personal information at shopify.com/legal/privacy. We use Razorpay to process payments — you can read more at razorpay.com/privacy.

We may also share your information to comply with applicable laws and regulations, respond to a lawful request, or otherwise protect our rights.

4. Cookies

We use cookies to operate and improve the Site, including essential cookies required for the Site to function, and analytics and marketing cookies used with your consent via our cookie preference tool.

5. Data Retention

We retain your Order Information for our records unless and until you ask us to delete this information.

6. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise this right, please contact us at fainebox.store@gmail.com
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